Coronavirus pandemic created 'the perfect storm for emergency medical services'

The U.S. health care system is being overwhelmed by the coronavirus pandemic in several states, and emergency medical services are struggling nearly everywhere.

“[T]he 911 emergency medical system throughout the United States is at a breaking point,” the American Ambulance Association recently stated this in a letter to the Department of Health and Human Services (HHS). “Without additional relief, it seems likely to break, even as we enter the third surge of the virus in the midwest and the west.”

Dr. Ed Racht, chief medical officer at Global Medical Response, recently told Yahoo Finance Live (video above) that the pandemic “has become the perfect storm for emergency medical services. The public relies on EMS. There are very few places in the United States where you can’t dial 9-1-1 and have someone who’s trained and very capable that comes to your problem in under 10 minutes. So we’ve relied on that to manage emergencies, to manage uncertainties.”

NEW YORK, NEW YORK - SEPTEMBER 22: Medical workers load an ambulance outside of Mount Sinai Hospital in Manhattan, which has treated hundreds of COVID-19 patients since March, on September 22, 2020 in New York City. While New York’s infection rate is currently below one percent,  the U.S. has reported more than 6.7 million confirmed cases and 200,000 deaths attributed to COVID-19, making it the world leader in both. (Photo by Spencer Platt/Getty Images)
Medical workers load an ambulance outside of Mount Sinai Hospital which has treated hundreds of COVID-19 patients since March, on September 22, 2020 in New York City. (Photo by Spencer Platt/Getty Images)

And despite EMS services obtaining funding from HHS, many are still in financial trouble.

“This perfect storm of a highly contagious infectious disease as we’re learning about it while we’re managing it,” Racht said, “with the increased costs of personal protective equipment, frankly early on, the challenges of making sure we had appropriate [PPE], the training and education of our front-line caregivers, the operational changes, the either decrease in ambulance volume in some communities which impacted revenue, or the dramatic increase — all of those variables create significant challenges for sustainability for EMS systems to continue to operate.”

‘A fascinating paradox’

Emergency medical services make money by being reimbursed after transporting a patient to the hospital.

The pandemic has thrown a wrench in that business model. Hospitals across the country are becoming overwhelmed by the number of patients being admitted with symptoms of COVID-19, the disease caused by coronavirus, and some are running out of available beds in intensive care units (ICUs).

Hospitals in the Midwest continue to be overwhelmed. (Graphic: David Foster/Yahoo Finance)
Hospitals in the Midwest continue to be overwhelmed. (Graphic: David Foster/Yahoo Finance)

“During COVID, the health care system — very appropriately, by the way — really worked to try and minimize the number of patients who were transported to overcrowded hospitals that had saturated ICUs,” Racht said. “What happens with an increased number of no transports is that revenues decline substantially.”

He described the situation as “a fascinating paradox,” because EMS operators are doing their best to keep patients out of the hospital if possible, even though it means another blow to their business.

“The patient gets managed, but the ambulance does not get reimbursed for that,” he said. “The equivalent would be to imagine going to a physician’s office and the physician really only gets reimbursed if the patient’s admitted to the hospital. So the incentives are to move the patient to the hospital.”