NEW YORK, NY--(Marketwired - Aug 12, 2013) - Infor, a leading provider of business application software serving more than 70,000 customers, today announced that the City of Longmont, Colo., has successfully implemented Infor Public Sector Suite. Located just 37 miles from Denver, the City of Longmont's Department of Public Works and Natural Resources has utilized an earlier version of Infor Public Sector, formerly Hansen 7, to support asset management and its customer service center since 1999. City officials elected to upgrade to the latest version and standardize on Infor to create consistency across the department.
News Points
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The City of Longmont Public Works and Natural Resource Department now uses Infor Public Sector Suite for customer service, asset management, work management, inventory control and analysis. Deploying the solution across multiple divisions within the department provides users with access to a more unified, consistent data set to establish greater visibility into operations.
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Employees can now configure different asset types and tailor the system's workflow to more effectively meet the department's needs. This has enabled the City to expand the use of the system within the department, and allows for greater flexibility in defining asset attributes.
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The City can also perform advanced analysis on its asset types, which facilitates more effective capital budgeting because decision-makers can more accurately project the lifecycle and benefits of capital improvements to assets.
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Infor Public Sector Suite's advanced Geographic Information System (GIS) functionality benefits both call center employees and field workers by automatically mapping the location of service requests and helping call takers to more accurately identify assets in the vicinity requiring maintenance. This enables improved service to citizens through faster work order fulfillment.
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The improved GIS functionality also allows the city to more effectively build maintenance routes such as street cleaning, jetting, or hydrant maintenance within Infor Public Sector Suite, promoting more efficient route planning.
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Infor Public Sector Suite delivers improved reporting functionality and easier data access, allowing users to generate their own reports using built-in or ad-hoc templates for faster overall reporting and analysis.
City of Longmont Quote
"Prior to Infor we didn't have the ability to configure different asset types in our management system. Assets such as irrigation lines had to be combined into main line inventories, which is confusing for the average user," said Tamara Teravest, project manager, City of Longmont. "Infor not only delivers the ability to specify these different asset types, but also provides advanced analysis capabilities for each type to help us determine the most cost-effective approach to managing our assets on a department-wide basis. Also, Infor's integration with our calendaring solution has improved our scheduling and fulfillment process, allowing us to better serve our citizens."