Charles Schwab Bank Ranks #1 in Customer Satisfaction Among Both Checking and Savings Providers in J.D. Power 2025 U.S. Direct Banking Satisfaction StudySM
2025 marks the seventh year in a row Schwab Bank has ranked #1 in customer satisfaction among checking providers
WESTLAKE, Texas, May 29, 2025--(BUSINESS WIRE)--For the seventh year in a row, Charles Schwab Bank has received the highest ranking in customer satisfaction among checking providers in the J.D. Power 2025 U.S. Direct Banking Satisfaction Study. For the first time, Charles Schwab Bank also ranked #1 in customer satisfaction among direct bank savings account providers.
Charles Schwab Bank scored highest in the following dimensions of customer satisfaction within the checking segment:
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Level of trust with bank keeping my checking account safe and secure
Customer service for my checking account
Ease of moving money in and out of my checking account
Managing my checking account through the website
Managing my checking account through the mobile app
"We are delighted that clients enrolled in both our Investor Checking™ or Investor Savings™ accounts are incredibly satisfied with their experiences. Earning the top ranking across both segments demonstrates the value Charles Schwab Bank delivers in meeting the banking needs of our clients, as a seamlessly integrated part of their overall investing and wealth management experience with Schwab," said Paul Woolway, Managing Director and Chief Executive Officer at Charles Schwab Bank, SSB.
"At the same time, earning this recognition seven years running among checking providers is a direct testament to the dedication and hard work of our banking teams that strongly shows Schwab’s ‘Through Clients’ Eyes’ strategy and our unwavering commitment to delivering an outstanding client experience to those we serve."
Charles Schwab Bank scored highest in the following dimensions of customer satisfaction within the savings account segment:
Level of trust with bank keeping my savings account safe and secure
Customer service for my savings account
Ease of moving money in and out of my savings account
As part of Schwab’s comprehensive approach to wealth management, Charles Schwab Bank offers clients a range of banking services that complement Schwab’s investment and wealth management capabilities, including:
The U.S. Direct Banking Satisfaction Study, now in its ninth year, measures overall satisfaction with direct bank and neobank checking and/or savings/money market products. The study defines direct banks as online/branchless institutions with federal banking charters with the Federal Reserve Board, the Office of the Comptroller of the Currency (OCC) or the Federal Deposit Insurance Corporation (FDIC) as their primary regulator. It is based on responses from 9,391 direct bank customers and was fielded from December 2024 through March 2025.
The official J.D. Power 2025 U.S. Direct Banking Satisfaction Study press release can be viewed here.
About Charles Schwab
At Charles Schwab, we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients’ goals with passion and integrity.
Investment and Insurance Products: Not a Deposit | Not FDIC Insured | Not Insured By Any Federal Government Agency | No Bank Guarantee | May Lose Value
Disclosures
1 The Schwab Bank Investor Checking® account is available only as a linked account with a Schwab One® brokerage account. The Schwab One brokerage account has no minimum balance requirements, no minimum balance charges, no minimum trade requirements, and there is no requirement to fund this account, when opened with a linked Investor Checking account.
Charles Schwab received the highest score in the checking segment of the J.D. Power 2019–2025 U.S. Direct Banking Satisfaction Studies, which measures overall satisfaction with direct branchless banks. Visit jdpower.com/awards for more details. The J.D. Power 2025 U.S. Direct Banking Satisfaction Study is independently conducted, and the participating firms do not pay to participate.
Charles Schwab received the highest score in the savings segment of the J.D. Power 2025 U.S. Direct Banking Satisfaction Study, which measures overall satisfaction with direct branchless banks. Visit jdpower.com/awards for more details. The J.D. Power 2025 U.S. Direct Banking Satisfaction Study is independently conducted, and the participating firms do not pay to participate.
The Pledged Asset Line is an uncommitted demand line of credit provided by either Charles Schwab Bank, SSB, or Charles Schwab Premier Bank, SSB. Entering into a Pledged Asset Line and pledging securities as collateral involves a high degree of risk. As a non-purpose line of credit, proceeds may not be used to purchase securities, pay down margin loans, or be deposited into any brokerage account. See Schwab.com/PAL for more details. Before you decide to apply for a Pledged Asset Line, make sure you understand the risks. A Pledged Asset Line requires a brokerage account at Charles Schwab & Co., Inc.
Nothing herein is or should be interpreted as an obligation to lend. Loans are subject to credit and collateral approval. Other conditions and restrictions may apply.
Charles Schwab Bank, SSB ("Charles Schwab Bank", "Schwab Bank") and Charles Schwab & Co., Inc. ("Schwab") are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation. Brokerage products, including the Pledged Account, are offered by Charles Schwab & Co., Inc. (Member SIPC). Charles Schwab & Co., Inc. does not solicit, offer, endorse, negotiate, or originate any mortgage loan products and is neither a licensed mortgage broker nor a licensed mortgage lender. Home lending is offered and provided by Quicken Loans, LLC., Equal Housing Lender. NMLS# 3030. Quicken Loans LLC. is not affiliated with The Charles Schwab Corporation, Charles Schwab & Co., Inc. or Charles Schwab Bank, SSB. Deposit and other lending products, including the Pledged Asset Line, are offered by Charles Schwab Bank, SSB, Member FDIC and an Equal Housing Lender.
Wealth Management refers to a number of different products and services offered through various subsidiaries of The Charles Schwab Corporation.
Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank, SSB (member FDIC and an Equal Housing Lender), provides banking and lending services and products. Charles Schwab Bank, SSB is not acting or registered as a securities broker-dealer or investment advisor. More information is available at www.schwab.com and www.aboutschwab.com. (0525-X5A7)
