The last time the Seattle Mariners were in the playoffs—that would be 2001— we were all still renting movies from Blockbuster or seeing Harry Potter, the movie, for the first time.
That drought, the longest post-season one in North American professional sports history, ended this fall. The team is now battling the Houston Astros in the American League Divisional Series.
But that’s not the only history the franchise has made over the past year or so. In July 2021, Catie Griggs became Seattle’s president of baseball operations. She’s not only the first ever female president in Mariners history, she’s also the only female with the “president” title in Major League Baseball.
Griggs, 40, recently talked to Yahoo Finance about her journey—and her innovative work with the Mariners over the past 15 months or so.
She is impressive by any measure. The abridged version of her CV: Griggs enrolled at North Carolina State University at 14. (Editor’s note: that’s not a typo.) After getting an MBA at Dartmouth, she eventually landed at Turner Sports in Atlanta. Griggs then moved on to soccer’s Atlanta United FC where she became chief business officer.
Baseball however has always been a part of Griggs’ life, dating back to her Little League days and rooting for the Durham Bulls minor league team in Raleigh, NC.
The common thread in all those experiences? “For me it’s about the fans,” she explained. “It’s about how we use sports to bring our communities together—and in baseball we have 81 opportunities to do that throughout the year.”
Griggs has taken those opportunities and has made her mark in a big way.
The Mariners, for one thing, provide ticket holders one of the most innovative and fan-friendly experiences in baseball.
T-Mobile Park is the first to use both Amazon’s “Just Walk Out” cashierless technology—and Amazon One palm-scanning tech in the Mariners “Walk-Off Market.”
“Fans can swipe their credit card,” said Griggs, “walk in, get food, concessions, tchotchkes and walk out, avoiding the line altogether and we’ve seen tremendous returns so far.”
“Fan-friendly” also means friendly prices. If you have ever been to a game at Yankee Stadium or Fenway Park—where beer and chicken tenders for four can be a bank-account breaker—you know this is a big deal.
Griggs has clearly taken note. She implemented 28 “Value Games” at T-Mobile park including tickets as low as $10 and snacks starting at $3. “We realize our community represents a lot of different people with a lot of different economic abilities,” she explained. “We believe we have an opportunity and an obligation to make the ballpark a place where everyone can come together.”