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Credit union selects Jack Henry for long-term stability and support
MONETT, Mo., March 19, 2025 /PRNewswire/ -- Jack Henry™ (Nasdaq: JKHY) is pleased to announce that Capital Credit Union converted to Jack Henry's Symitar® platform and complementary products to support its future growth.
The credit union dates back to 1936, founded by state employees meeting in the North Dakota Capitol building with a mission to support financial well-being and provide reliable credit. Over the years, the credit union flourished, through organic growth and mergers to expand its reach and impact. Today, Capital Credit Union has over $800 million in assets, and it remains dedicated to supporting the financial success of its more than 32,000 members.
After experiencing eightfold growth in 18 years, the credit union's existing core platform could no longer support its long-term growth objectives. It was crucial for Capital to find a provider that could enhance support and service while also positioning them to meet increased demands related to security and data encryption. The institution was impressed by Jack Henry's strong reputation as the largest core provider for credit unions over $1 billion in assets and a leader in the $250 million to $1 billion asset segment. Capital Credit Union also valued Jack Henry's dedication to, and reputation for, exceptional customer service and support.
"Our decision to convert to Jack Henry is an investment in the future of our organization and members," said Kurt Schmidt, Chief Information Officer of Capital Credit Union. "We're pleased with how thorough, responsive, and efficient the Jack Henry team has been, both from a technical and training perspective. While it's still relatively early for us in the conversion process, Jack Henry's user-friendly experience will empower more employees to work directly with the technology in areas important to us. This should help us with competitive differentiators while helping us free up resources that can be used to offer even stronger member benefits and service."
The credit union moved to an outsourced core model, trusting Jack Henry's comprehensive, broad-based system to maintain its technology while enabling employees to focus on meaningful differentiators and member service. For example, they've worked on increasing member security from a holistic perspective, along with additional workflow solutions and advanced reporting capabilities to improve their member experiences. By consolidating under one vendor, they gained integrated solutions and streamlined support, helping their technology and teams work more efficiently together.