Middlesex, UK--(Marketwired - Jul 26, 2013) -
BRITISH SKY BROADCASTING GROUP PLC Results for the twelve months ended 30 June 2013 RECORD RESULTS. STRONG PLANS FOR 2013/14 Adjusted results Reported results Twelve months 2012/13 2011/12 Variance 2012/13 2011/12 Variance to 30 June Revenue GBP7,235m GBP6,791m +7% GBP7,235m GBP6,791m +7% EBITDA GBP1,692m GBP1,567m +8% GBP1,669m GBP1,587m +5% Operating profit GBP1,330m GBP1,223m +9% GBP1,291m GBP1,243m +4% Earnings per share 60.0p 50.8p +18% 60.7p 52.6p +15% (basic) Record financial and operational performance on the back of strong demand - Paid-for subscription product growth of 3.3 million to a total of 31.6 million - Revenue of GBP7,235 million, up 7% - EBITDA of GBP1,692 million, up 8% and operating profit of GBP1,330 million, up 9% - Basic earnings per share of 60.0p, up 18% - Free cash flow in excess of GBP1 billion - ARPU of GBP577, up GBP29 year on year New services resonating strongly with customers - 170% growth in internet-connected Sky+HD boxes to 2.7 million - 19% increase in Sky Go users to 3.3 million - Fivefold increase in On Demand downloads - 200% growth in Sky Store video rentals Strong set of plans for 2013/14 - Extending leadership in core areas: o New slate of original British drama and outstanding year for Sky Sports o Offer best quality and value in broadband o Build advantage in customer service - Investing to accelerate growth and returns from new services: o Accelerate roll-out of connected boxes o Extend leadership in mobile video o Buildmarket-leading on demand service o Volume-driven impact of GBP60 million to GBP70 million expected on operating profit in 2013/14 with rapid returns from accelerated take-up and usage of new services Growing returns to shareholders - 18% increase in full year dividend to 30.0p per share, ninth consecutive year of growth - GBP500 million capital return to shareholders via share buy-back All figures and growth rates quoted above are based on adjusted results Jeremy Darroch, Chief Executive, commented:"We have had another very good year of growth, with revenues up 7%, operating profit up 9% and earnings per share up 18%. The strength of our financial performance is a result of our successful transition to more broadly-based growth and sustained investment to create a better service and wider range of products for customers."On the back of this performance, we are increasing returns to shareholders with the ninth consecutive rise in the ordinary dividend and we intend to seek approval for a further GBP500 million of share repurchases."Over the course of the year, we added more than three million new paid-for subscription products. We finished the year strongly with 11% organic growth in product sales for the fourth quarter, reflecting good demand in all areas. It was a particularly significant quarter for home communications as good organic growth, combined with the consolidation of the consumer broadband and fixed-line telephony business acquired from O2, delivered well over a million product additions."In our television business, there has been an excellent response from customers to our new services. We've seen an explosion in on-demand and mobile viewing as more people connect their Sky boxes to broadband and watch TV on laptops and mobile devices with Sky Go. Sky Go Extra, our new subscription service, has already attracted more than 150,000 customers in just five months. Customers tell us they get huge value from these services. The benefits to our business are equally strong through take-up of higher-tier packages, expanded revenue opportunities and improved customer satisfaction. We see an exciting opportunity for future growth in this area and we intend to increase investment over the next year to accelerate growth and returns from these new services."We expect the consumer environment to remain challenging over the coming twelve months. Against that backdrop, we have a strong set of plans that will extend our leadership in core areas - on screen, in home communications and in front-line service delivery; accelerate growth in new services; and improve efficiency to build a bigger, more profitable business for shareholders." Results highlights Customer Metrics (unaudited) Consolidated for the acquisition of O2's consumer broadband and fixed-line telephony business As at As at Annual Quarterly Growth 30-Jun-13 30-Jun-12 growth to 30-Jun-13 Paid-for subscription 31,634 28,365 +3,269 +1,406 products ('000s) TV 10,422 10,288 +134 +34 HD 4,786 4,343 +443 +117 Multiroom 2,489 2,402 +87 +13 Sky Go Extra 166 - +166 +122 Broadband 4,906 4,001 +905 +519 Telephony 4,501 3,768 +733 +293 Line rental 4,364 3,563 +801 +308 Paid-for products per 2.8 2.7 retail customer New connected TV services ('000s) Internet-connected 2,709 995 +1,714 +425 Sky+HD boxes Sky Go unique 3,257 2,740 +517 -5 users Other metrics Total customers ('000s) 14,830 14,278 +552 +217 Retail customers 11,153 10,606 +547 +341 Wholesale 3,677 3,672 +5 -124 customers (4) ARPU (2) (5) GBP577 GBP548 +GBP29 Triple-play(5) 35% 32% +3% Churn (2) (5) 10.9% 9.9% +1.0% Additional KPI summary tables containing further detailed disclosure, including the effect of the O2 consolidation in the fourth quarter may be found at Schedules 1 and 2. Business Performance (1) 12 months 12 months to (unaudited) to 30-Jun-13 30-Jun-12 Movement Revenue GBP7,235m GBP6,791m +7% Adjusted EBITDA GBP1,692m GBP1,567m +8% % Adjusted EBITDA profit margin 23.4% 23.1% +30bps Adjusted operating profit GBP1,330m GBP1,223m +9% Adjusted profit before tax GBP1,264m GBP1,148m +10% Adjusted basic earnings per 60.0p 50.8p +18% share (3) Adjusted free cash flow GBP1,028m GBP910m +13% Net debt as at the end of the GBP1,183m GBP876m period 1 A reconciliation of adjusted operating profit, adjusted EBITDA and adjusted PBT to reported measures as well as cash generated from operations to adjusted free cash flow and net debt is set out in Appendix 2. 2 Quarterly annualised. 3 Adjusted basic EPS is calculated from adjusted profit for the period. A reconciliation of reported profit to adjusted profit is set out in note 6 to the consolidated financial information. 4 Wholesale customers taking at least one paid for Sky channel. The customer numbers are as reported to us at May 2013. 5 Other metrics to include O2 broadband and fixed-line telephony customers from Q1 2013/14 onwards. SUMMARY OF OPERATIONAL AND FINANCIAL PERFORMANCE We delivered a very strong performance for the year with good operating growth translating into another record set of financial results. A 7% increase in revenues, combined with a continued focus on cost efficiency, led to an 8% increase in adjusted EBITDA and an 18% growth in adjusted basic earnings per share to 60.0p, more than double the level of five years ago. The full year dividend of 30.0 pence per share is 18% higher year on year, the ninth consecutive year of growth. Our successful transition to more broadly-based growth, combined with the acquisition of O2's consumer broadband and fixed-line telephony business ("O2"), delivered an increase of 1.4 million subscription products in the fourth quarter. We grew subscription products by 700,000 organically, with a further 706,000 as a result of the acquisition of the O2 business. In all, we added 3.3 million subscription products over the year to reach 31.6 million, more than double the level of five years ago. Customers now take an average of 2.8 paid-for products from Sky. We closed the quarter with 11.2 million retail customers, an increase of 341,000 in the quarter. Of these, after reflecting overlap of the two customer bases, 290,000 joined Sky through our purchase of the O2 business. ARPU continued to rise to GBP577, up GBP29 on last year. Quarterly annualised churn was 10.9%. We saw good growth in the quarter across all products adding another 117,000 HD customers and 122,000 Sky Go Extra customers. In all, Sky Go Extra, our new paid-for mobile TV service, had a total of 166,000 paying customers at year end, just five months after launch. The transactional element of NOW TV, the sports day pass, got off to a good start as more than 50,000 individual users purchased day passes in the first three months. We continue to roll-out NOW TV across multiple platforms having launched on PS3, and this week concluded an exclusive agreement with LG by which they will make NOW TV available on their Smart TVs. Home communications also had a very good quarter on the back of our broadband value campaign. Before accounting for the acquisition of O2, we added 119,000 customers in broadband, 140,000 in telephony and 155,000 in line rental. The acquisition of O2 added a further 400,000 broadband subscribers and 153,000 each of telephony and line rental. In all, 35% of our customer base now take all three of TV, broadband and telephony from Sky, up from 32% last year. STRONG SET OF PLANS FOR 2013/14 We enter the new financial year in a strong position to continue to grow our business and create value. Our plan for 2013/14 will focus on two broad areas: firstly, extending leadership in our core areas of strength, on screen, in home communications and in our front-line customer service delivery; and secondly, accelerating the take-up and usage of new services where we are already seeing a very strong response from customers. Products Our focus on providing customers with more ways to watch TV is delivering good results with strong momentum in the take-up and usage of our connected TV services. More than 2.7 million customers, one quarter of our TV base, have now connected their Sky+HD boxes to broadband, a rise of 170% on last year. Combined with an expanded range of content available on demand, this led to a fivefold increase in the number of average weekly On Demand downloads over the year. Meanwhile, our mobile video service Sky Go continues to perform well with quarterly users up 19% to 3.3 million, 166,000 of whom are now paying GBP5 a month for our new subscription service Sky Go Extra. Our transactional movie rental service, Sky Store, also grew strongly, with the number of films rented up threefold on last year. With the momentum that we have established, we will push harder in 2013 /14 to bring forward both growth and returns for the business. There are three key elements to our plan: first, we will step up the roll-out of connected boxes across our base by offering a low-cost wireless connector to customers that have a Sky+HD box but haven't yet connected it to broadband. We will also launch a new WiFi-enabled Sky+HD box as standard from September, rolling it out to targeted groups of customers who don't yet have Sky+HD boxes. This acceleration of our connected Sky+HD platform will open up access to the full range of On Demand services, increasing the value we deliver to customers and providing an important platform from which to grow new revenue streams. Additionally, we plan to extend our reach into new segments of the market with the launch of a NOW TV IP streaming box. This will be available from today for just GBP9.99 and will provide an attractive new way for customers to access our content via NOW TV. Second, we are going to extend the leadership that we have established in mobile TV with Sky Go. We will add more than ten new channels to the service next year and continue to improve functionality. On the back of this, we will increase our marketing to drive greater usage and upsell to our new subscription service Sky Go Extra. For GBP5 a month, this lets customers register up to four devices per account and download movies and TV shows to watch offline. Third, we are going to enhance our market-leading on demand service. We plan to add more than 20 new channels to our Catch Up TV service and develop the quality of our Box Sets, increasing the hours of content available by around 50% in the next year. Both initiatives are aimed at driving on-demand usage and reinforcing our platform superiority. We will monetise this usage with the new Entertainment Extra+ bundle. In addition, we will expand Sky Store, our movie rental service offering customers the choice of thousands of blockbuster movies. Investment in these three areas will enable us to meet the growing customer demand for new services and drive greater returns from increased take-up of higher-tier packages; higher transactional revenues; increased penetration of NOW TV; and higher levels of customer satisfaction and advocacy. Overall, we expect accelerating the take-up and usage of new services to have an impact of between GBP60 million and GBP70 million on operating profit in 2013/14. The majority of the investment will be in hardware and largely volume-driven. We expect the aggregate effect of investment and higher revenue to be broadly neutral in 2014/15 and to increase our profits in 2015/16 and thereafter. Content In 2013/14, we will continue to improve the quality of our on-screen offering building on the progress we have made in the past year. In sport, the summer got off to a great start with the Lions Tour to Australia attracting record audiences for Rugby Union on Sky, with figures for the Test series up 85% on 2009. Meanwhile, coverage of the Ashes started well this month, with the average audience to the first test up almost 20% on the last English Ashes series. The coverage benefited from having its own channel for the first time following the temporary rebrand of Sky Sports 2 HD as Sky Sports Ashes HD. We continue to expand the breadth of our offering in sport having secured a number of key rights agreements in the year. These include live rights to all Home Nations and Republic of Ireland qualification matches for UEFA Euro 2016 and 2018 FIFA World Cup and a new three-year broadcasting agreement with the Football League. Starting in August 2015, this will give us 148 live games each season from the Football League, Capital One Cup and Johnstone's Paint Trophy. Elsewhere, we have continued to strengthen our entertainment offering with a good response from customers. An Idiot Abroad 3 on Sky 1 delivered the highest weekly audience ever in the channel's history, taking account of live, On Demand and time-shifted viewing. US acquisitions also performed strongly across the portfolio. Arrow on Sky 1 was the most successful US drama in pay TV history averaging 1.5 million viewers per episode; The Following was the highest-rating series ever on Sky Atlantic; while Elementary has become the highest-rating series ever on Sky Living. Meanwhile, season 3 of Game of Thrones broke new records for On Demand viewing across all platforms including more than 1 million On Demand downloads through the set-top box and 2.3 million views over Sky Go. In all, the number of entertainment shows attracting an audience of more than 1 million rose 200% in the last two years to 122. Looking ahead, we are taking our next big step in original British content this year with a big step up in commissioned drama across the portfolio. We currently have close to 90 hours in production with highlights including The Tunnel, a ten-part crime drama, based on the format of The Bridge and co-produced with Canal+ and Fleming, a new four-part drama about the life of the celebrated James Bond creator, Ian Fleming. Service In an environment where customers are taking a broader set of products and services from us, customer service is an increasingly important differentiator. Sky has consistently been top of Ofcom's Customer Satisfaction survey in all three categories of TV, broadband and telephony. We know that efficient service is better service. We aim to achieve further improvements in service quality this year by rolling out our'One Service' pilot. We have been testing One Service for a number of months with the aim of providing customers with a more joined-up service experience. As part of this, we are bringing around 700 engineers from our outsource partner AVC in house in October to help achieve better coordination between the customer call centres and engineers in the field. Results from the pilot have been excellent with first-time resolution scores up 10% and our net promoter score, a key measure of customer advocacy, three times higher than previously. BROADER CONTRIBUTION Our partnership with British Cycling delivered further success this month with Chris Froome's victory in the Tour de France, the 100th anniversary year of the event and the second consecutive win for Team Sky. This is a great success story for British sport that we hope will deliver another boost to grassroots cycling and inspire even more people to get out and ride their bikes. This year marked the tenth anniversary of Sky Sports Living for Sport, our programme to help the confidence and life skills of young people using the power of sport. During the quarter, we reached our target of one third of all UK secondary schools participating in the scheme. With 1,500 schools now taking part, we have doubled the size of the initiative in the past year, growing it tenfold in the last four years. In May, we expanded the programme to Ireland where we aim to engage a third of all schools within three years. Additionally, we announced a long-term partnership with David Beckham who will support the Sky Sports Living For Sport programme as a Sky ambassador. In the arts, our second Sky Arts Ignition project, where we collaborate with major arts organisations and artists to create new works, opened at the V&A in London. Memory Palace opened in June, the result of a collaboration between Sky Arts and the V&A to bring an original work of fiction by Hari Kunzru, Memory Palace, to life. DETAILED FINANCIAL PERFORMANCE Unless otherwise stated, all figures and growth rates included below exclude exceptional items. Adjusting items are detailed on page 10 and in Appendix 2. As we consistently executed our strategy throughout the year, we delivered excellent growth in each of revenue, EBITDA, earnings and free cash flow. For the twelve months ended 30 June 2013, revenue growth of 7% combined with our continued focus on operating efficiency to deliver growth in profit before tax of 10% and earnings per share of 60.0p, up 18%. Revenue Group revenue increased by 7% to GBP7,235 million (2012: GBP6,791 million), with good growth in both retail and wholesale operations and improvement in the more cyclical operations in advertising and Sky Business (pubs and clubs). Retail subscription revenue grew by 6% to GBP5,951 million (2012: GBP5,593 million), reflecting continued product and customer growth and the benefit of the price rise which came into effect in September 2012. Sky Business returned to growth in the second half to achieve revenue growth of 1% for the full year. We delivered a strong performance in wholesale subscription revenue which increased by 13% to GBP396 million (2012:GBP351 million). Although the volume of wholesale subscribers was flat year on year, we continue to benefit from greater take-up of Sky premium channels on other platforms. Advertising revenue was flat year on year at GBP440 million (2012:GBP440 million), despite the impact of the Olympics in our first quarter. Sky Media gained market share across the year to reach 22.2%, with the majority of this growth underpinned by increased ratings for our media partner channels with whom we share revenue upside. AdSmart, our tailored advertising product, is on track to launch this summer with good interest from potential advertisers. Installation, hardware and service revenue of GBP87 million was lower year on year (2012:GBP98 million) driven by improved product reliability, an increased number of customer self-installations, and higher right-first-time engineer visits. Other revenue increased by 17% to GBP361 million (2012:GBP309 million) due to continued strong performance from Sky Bet which saw an increase in unique users in the year, and growth in international programme sales due to more original commissions. Direct Costs Programming costs increased by 8% to GBP2,486 million (2012: GBP2,298 million) in line with our expectations. Sports accounted for the majority of the absolute increase due to the inclusion of Formula 1, Ryder Cup and Lions costs not in the prior year. Movie costs increased and included investment in expanded rights agreements to support new product offerings such as Sky Go Extra and NOW TV. Entertainment costs saw the largest percentage increase (+15% year on year) as we continued to invest in new and exclusive UK-commissioned content across our channel portfolio. Our work on network efficiency within our communications operations resulted in excellent operating leverage in direct network costs, up only 6% to GBP715 million (2012:GBP676 million) despite a 15% increase in organic home communications product volumes. Other Operating Costs We continued to focus on costs and once again delivered a strong performance, with other operating costs reducing as a percentage of sales by 80 basis points. Within other operating costs, every cost line reduced as a percentage of sales year on year, continuing our approach of seeking efficiency in our cost base to improve margins and reinvestment where customers see value. Marketing costs of GBP1,116 million (2012: GBP1,064 million) reduced by 30 basis points as a percentage of sales. Lower cost route-to-market sales and lower acquisition volumes helped to offset additional advertising spend to support the launch of NOW TV and a national broadband campaign which included the launch of fibre in the second half of the year. Subscriber management and supply chain costs were up 4% at GBP647 million (2012:GBP621 million) driven largely by higher volume of set- top box sales to Sky Italia and our own higher broadband volumes. Transmission, technology and fixed network costs increased by a net 2% to GBP401 million (2012:GBP395 million) due to the increased transmission of additional content from the Formula 1 channel, Sky Go, NOW TV and On Demand largely offset by continued efficiencies. Administration costs were up 5% at GBP540 million (2012: GBP514 million) reflecting the biennial phasing of our share incentive plans. Excluding this, administration expenses would have been flat on last year. Profits and Earnings EBITDA of GBP1,692 million was up strongly at 8%. Depreciation and amortisation of GBP362 million increased 5% year on year, largely due to new products being depreciated for the first time and a higher proportion of intangible capital expenditure on assets with shorter economic lives. Operating profit of GBP1,330 million was up 9%. Profit before tax was GBP1,264 million (2012: GBP1,148 million), which included the Group's share of joint ventures and associates' profits of GBP37 million (2012:GBP32 million) and a net interest charge of GBP103 million (2012:GBP107 million). Taxation for the period was GBP295 million (2012:GBP273 million). Our adjusted effective tax rate was 23% (2012: 24%), benefiting from the reduction in the rate of UK corporation tax on 1 April 2012 from 26% to 24% and 1 April 2013 to 23%. Profit after tax for the year was GBP969 million (2012:GBP875 million), generating earnings per share of 60.0 pence (2012:50.8 pence). Over the year the weighted average number of shares excluding those held by the Employee Share Ownership Plan ('ESOP') for the settlement of employee share awards was 1,614 million (2012: 1,721 million). The number of shares, excluding the ESOP shares, at the end of the year was 1,573 million (2012: 1,658 million). Adjusting Items Reported profit after tax of GBP979 million (2012:GBP906 million) includes a net exceptional gain of GBP10 million. In addition to the gain of GBP26 million recognised in previous quarters, we incurred a GBP15 million charge related to the acquisition of O2's consumer broadband and fixed-line telephony business, and GBP33 million from a corporate efficiency programme including the redundancy of approximately 250 head office employees. Other adjusting items were a GBP23 million gain relating to mark to market values of derivative financial instruments and a GBP17 million gain relating to the tax exceptionals and the tax effect on all adjusting items. Full details of all of these items are set out in Appendix 2. Cash Flow & Financial Position Adjusted free cash flow was 13% higher at GBP1,028 million (2012:GBP910 million) reflecting strong growth in adjusted EBITDA, a positive working capital movement, lower interest and capital expenditure. Capital expenditure of GBP454 million (2012:GBP457 million) was slightly lower than last year. Phasing of spend throughout the year picked up in the fourth quarter as we started the construction of a new building on our main site and commenced the integration of O2 broadband customers. Net debt increased to GBP1,183 million (2012:GBP876 million) primarily as a result of the share buy-back and dividend growth. Gross debt was GBP2,593 million, with GBP1,410 million of cash and equivalents at 30 June 2013. The Group's liquidity and headroom remain comfortable. Uses of Capital and Distributions to Shareholders Our policy on use of capital continues to focus on four consistent areas: organic growth, regular dividends, acquisitions and share repurchases. We are a growth company and our first priority is investing in areas in which we see the opportunity to add revenues and grow earnings. Today's investment of around GBP60 million to GBP70 million in organic growth during 2013/14 is a good example of such an opportunity. At the same time, we understand the value our shareholders place on a growing regular return and have once again increased our ordinary dividend in line with earnings growth, maintaining a sector-leading payout ratio of fifty per cent. The Directors' proposed final dividend of 19.0 pence per share takes the total dividend payable in respect of the financial year to 30.0 pence per share, an increase of 18% over prior year and almost double the level of six years ago. We have shown through our past successful investments in both Broadband and HD that our financial flexibility enables us to balance both investment in growth and cash returns to shareholders. Consequently, looking to the year ahead we anticipate continued growth in the ordinary dividend. The ex-dividend date will be 13 November 2013 and, subject to shareholder approval at the Annual General Meeting to be held on 22 November 2013, the final dividend of 19.0 pence will be paid on 6 December 2013 to shareholders appearing on the register at the close of business on 15 November 2013. Finally, we will continue to look to deploy our balance sheet strength in a disciplined way to enhance returns for shareholders via acquisitions, should attractive opportunities present themselves, or share repurchases. To this end, we intend to seek shareholder approval at the Company's AGM for a further GBP500 million of share repurchases. As with the current share repurchase programme, we have entered into an agreement with Twenty-First Century Fox, Inc. (formerly known as News Corporation) (and others) under which, following any market purchases of shares by the Company, Twenty-First Century Fox, Inc. will sell to the Company sufficient shares to maintain its percentage shareholding at the same level as applied prior to those market purchases, ensuring that there will be no change in Twenty-First Century Fox, Inc.'s economic or voting interests in the Company as a result of the share buy-back programme. The agreement is conditional on the appropriate shareholder approvals being granted. Schedule 1 - KPI Summary All figures (000) FY10/11 FY11/12 unless stated Q4 Q1 Q2 Q3 Q4 Total paid-for subscription products 25,375 26,058 26,830 27,734 28,365 TV 10,187 10,213 10,253 10,268 10,288 Sky+HD 3,822 3,925 4,063 4,222 4,343 Multiroom 2,250 2,295 2,350 2,378 2,402 Sky Go Extra - - - - - Broadband 3,335 3,485 3,651 3,863 4,001 Telephony 3,101 3,248 3,407 3,627 3,768 Line Rental 2,680 2,892 3,106 3,376 3,563 New connected TV services - 1,829 2,549 3,211 3,735 Connected HD boxes - 204 442 604 995 Sky Go unique users - 1,625 2,107 2,607 2,740 Total products and services 25,375 27,887 29,379 30,945 32,100 Other metrics: Retail customers 10,294 10,371 10,471 10,549 10,606 Wholesale customers 3,522 3,569 3,629 3,657 3,672 Total customers 13,816 13,940 14,100 14,206 14,278 ARPU (GBP) GBP538 GBP535 GBP544 GBP546 GBP5487 Triple-play % 27% 28% 29% 31% 32% Churn 10.4% 11.1% 9.6% 10.1% 9.9% Fixed Network Metrics On-net base 3,045 3,205 3,403 3,636 3,778 MPF base 1,686 1,869 2,146 2,423 2,588 SMPF base 1,359 1,336 1,257 1,213 1,190 MPF % 55% 58% 63% 67% 69% SMPF % 45% 42% 37% 33% 31% Off-net base 290 280 248 227 223 Total Broadband 3,335 3,485 3,651 3,863 4,001 On-net % 91% 92% 93% 94% 94% Total no. of LLU exchanges 1,577 1,732 1,907 1,964 1,965 All figures (000) FY12/13 unless stated Q1 Q2 Q3 Q4 Total paid-for subscription products 28,898 29,513 30,228 31,634 TV 10,308 10,358 10,388 10,422 Sky+HD 4,468 4,561 4,669 4,786 Multiroom 2,423 2,467 2,476 2,489 Sky Go Extra - - 44 166 Broadband 4,103 4,235 4,387 4,906 Telephony 3,888 4,022 4,208 4,501 Line Rental 3,708 3,870 4,056 4,364 New connected TV services 4,023 4,781 5,546 5,966 Connected HD boxes 1,255 1,715 2,284 2,709 Sky Go unique users 2,768 3,066 3,262 3,257 Total products and services 32,921 34,294 35,774 37,600 Other metrics: Retail customers 10,654 10,742 10,812 11,153 Wholesale customers 3,714 3,751 3,801 3,677 Total customers 14,368 14,493 14,613 14,830 ARPU (GBP) GBP550 GBP568 GBP576 GBP577 Triple-play % 33% 33% 34% 35% Churn 10.9% 10.3% 10.8% 10.9% Fixed Network Metrics On-net base 3,882 4,031 4,190 4,696 MPF base 2,762 2,926 3,159 3,359 SMPF base 1,120 1,105 1,031 1,337 MPF % 71% 73% 75% 72% SMPF % 29% 27% 25% 28% Off-net base 221 204 197 210 Total Broadband 4,103 4,235 4,387 4,906 On-net % 95% 95% 96% 96% Total no. of LLU exchanges 2,036 2,108 2,202 2,323 Schedule 2 - Impact of O2 consumer broadband and fixed-line telephony acquisition All figures (000) unless stated FY12/13 Q4 Q4 Q4 organic acquired Q4 opening growth growth (O2) closing Total paid-for subscription products 30,228 700 706 31,634 TV 10,388 34 10,422 Sky+HD 4,669 117 - 4,786 Multiroom 2,476 13 - 2,489 Sky Go Extra 44 122 - 166 Broadband 4,387 119 400 4,906 Telephony 4,208 140 153 4,501 Line Rental 4,056 155 153 4,364 New connected TV services 5,546 420 - 5,966 Connected HD boxes 2,284 425 - 2,709 Sky Go unique users 3,262 -5 - 3,257 Total products and services 35,774 1,120 706 37,600 Customers Retail customers 10,812 51 290 11,153 Wholesale customers 3,801 -124 - 3,677 Total customers 14,613 -73 290 14,830 Enquiries: Analysts/Investors: Edward Steel Tel: 020 7032 2093 Lang Messer Tel: 020 7032 2657 E-mail: investor-relations@bskyb.com Press: Alice Macandrew Tel: 020 7705 3000 Stephen Gaynor Tel: 020 7705 3000 E-mail: corporate.communications@bskyb.com There will be a presentation for analysts and investors at 9.00 a.m (BST) at Allen & Overy, One Bishops Square, London, E1 6AD. CEO, Jeremy Darroch and CFO, Andrew Griffith, will present. Participants should register by contacting Camilla Regan on +44 20 7251 3801 or at camilla.regan@RLMFinsbury.com . There will be a separate conference call for US analysts and investors at 10.00 a.m. (EDT). To register for this please contact Dana Diver at Taylor Rafferty on +1 212 889 4350. Alternatively you may register online by using the following link http://invite.taylor-rafferty.com/_bskyb/2013Q2CC/Default.htm . A live webcast of the UK and US call will be available to analysts and investors via the BSkyB website at http://www.sky.com/corporate . Replays will be subsequently available. Use of measures not defined under IFRS This press release contains certain information on the Group's financial position, results and cash flows that have been derived from measures calculated in accordance with IFRS. This information should not be read in isolation from the related IFRS measures. Forward looking statements This document contains certain forward looking statements with respect to the Group's financial condition, results of operations and business and management's strategy, plans and objectives for the Group. These statements include, without limitation, those that express forecasts, expectations and projections, such as forecasts, expectations and projections in relation to new products and services, the potential for growth of free-to-air and pay television, fixed-line telephony, broadband and bandwidth requirements, advertising growth, DTH and OTT customer growth, Multiroom, On Demand, NOW TV, Sky Go, Sky Go Extra, Sky+HD and other services, revenue, administration costs and other costs, advertising growth, churn, profit, cash flow, product penetration, our broadband network footprint, content, wholesale, marketing and capital expenditure and proposals for returning capital to shareholders. Although the Company believes that the expectations reflected in such forward looking statements are reasonable, these statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control, are difficult to predict and could cause actual results to differ materially from those expressed or implied or forecast in the forward looking statements. Information on the significant risks and uncertainties are described in the "Principal risks and uncertainties" section of Sky's Annual Report for the full year ended 30 June 2012 (as updated in Sky's results for the six months ended 31 December 2012). Copies of the Annual Report and 31 December 2012 results are available from the British Sky Broadcasting Group plc web page at www.sky.com/ corporate. All forward looking statements in this document are based on information known to the Group on the date hereof. The Group undertakes no obligation publicly to update or revise any forward looking statements, whether as a result of new information, future events or otherwise. Glossary of Terms A glossary of terms is included within the Annual Report and on our corporate investor relations web page at http://corporate.sky.com/ investors/glossary . Click on or paste the following link into your web browser to view associated PDF document http://www.rns-pdf.londonstockexchange.com/rns/2058K_-2013-7-25.pdf This information is provided by RNS The company news service from the London Stock Exchange END