Boomers, bosses and Elon Musk are all wrong about remote work

Fortune · Getty Images

The remote-work debate rages on into its third year.

Elon Musk may claim that remote workers are pretending to do their jobs, but residents of New York City and San Francisco can tell you that there’s just no going back to the before-times of the five-day commute.

And bosses—particularly boomers—remain steadfast supporters of returning to the office, despite the fact that just about all employees want to work from home at least some of the time. Slack’s latest Future Forum survey installment showed a clear divide between managers 50 and above, who really don’t like remote work, and younger ones, who are frankly pretty chill about the whole thing.

Fans of Top Gun: Maverick and the Minions can even tell you that Americans are eager to go back to the movies in record-breaking numbers, but they’re just not going back to the office.

As Fortune reported earlier this week, this has even shown up in an odd new form of “digital presenteeism,” with knowledge workers spending over an hour doing menial tasks just to prove to their bosses they’re actually, you know, working.

As it turns out, not only are remote workers adding an extra day of digital busy work to their routines, they’re getting even better results when they do their real jobs, too. The data doesn’t lie. The work-from-home cohort has actually been fueling the country’s economic growth since the pandemic hit.

Here’s a look at the surprising results of productivity from remote and non-remote workers.

Defining ‘productive’

First off, the economy is growing, led by a somewhat mysterious surge in productivity during the pandemic. A brief but terrifying pandemic recession became a period of productivity that now shows signs of overheating, as demand outstrips supply so much that inflation is running at a 40-year high.

No less an authority than the National Bureau of Economic Research (NBER), whose work in the 1940s gave rise to the very concept of gross domestic product, is on the case. In a recent paper, it found that the positive pandemic-era productivity growth “can be entirely explained by a surge in the performance of work-from-home service industries.”

Productivity in businesses utilizing “work-from-home services” have grown from 1.1% between 2010 and 2019 to 3.3% since the pandemic began, according to the working paper, titled “A New Interpretation of Productivity Growth Dynamics in the Pre-Pandemic and Pandemic Era U.S. Economy.”

On the other hand, growth in industries such as mining and manufacturing have remained the same. Industries relying on in-person contact—like transportation, dining and hospitality—which the researchers call “contact services” went from growth of 0.6% between 2010 and 2019, to actually shrinking 2.6% since the pandemic hit.