AmplifAI Continues to Shine as a Platinum Partner in the COPC Approved Technology Provider (ATP) Program
WINTERPARK, Fla., Nov. 15, 2023 (GLOBE NEWSWIRE) -- COPC Inc. is pleased to announce that it has once again approved AmplifAI as a Platinum Partner in the COPC Approved Technology Provider (ATP) program.
AmplifAI’s AI-driven performance enablement platform is built for enterprise teams. Its AI focuses on making existing frontline leaders and associates more efficient and effective by transforming data into optimal actions that replicate top-performing individuals – creating the best outcomes and experiences for existing people, teams and organizations.
As a leader in the contact center and customer experience (CX) industry, COPC Inc. helps companies deploy the best practices found in the COPC CX Standard through consulting, research, certification and training. The COPC ATP program recognizes technology solutions proven to deliver real business value. First awarded this prestigious recognition in February 2021, COPC has again found AmplifAI to be an effective tool that provides actionable insights for frontline managers to optimize their agent coaching discussions, performance and overall experience.
“We are very proud that AmplifAI again receives this recognition through the COPC ATP program,” said AmplifAI’s CEO and founder, Sean Minter, adding, “Connecting AmplifAI’s automation and capabilities with COPC processes and best practices will help enable organizations achieve the pinnacle in CX and EX results.”
By ingesting all agent performance data, AmplifAI’s AI builds a persona of top-performing agents and understands why they excel. Based on this persona, AmplifAI drives coaching, recognition, nudges, and content to associates and team leaders, replicating the top performers across the enterprise.
AmplifAI’s platform highlights the most critical areas for follow-up discussions and suggests subsequent actions to address performance gaps. AmplifAI makes it easy for frontline leaders to monitor progress toward goals in their coaching conversations, enabling the organization to measure and improve the effectiveness of their coaches while making frontline leaders 30% more efficient.
With its focus on agent coaching and performance management, AmplifAI adheres to the best practices found in the COPC CX Standard— a requirement of the COPC ATP program. The COPC CX Standard is the most established and accepted performance management system for contact centers, digital channels and any CX operation. It provides guidelines for measuring, managing and improving the customer experience across the entire service journey.