Airports, racing to hire workers, compete to look after their kids

Trudi Shertzer can’t wait to bring her 8-month-old to work every day.

An operations duty manager at Pittsburgh International Airport, she is counting the days until she can drop off her son at a 61-slot child care center opening there next month — the only such facility housed in a U.S. airport terminal.

“I’m just waiting for them to give us the list of stuff I need to start packing up for my son Hunter,” said Shertzer, whose husband, Ben, works as a wildlife manager at the airport. “This will be so convenient. With the facility right here, we’ll be able pop in and check on him, which will give us peace of mind.”

While the airport authority’s 475 employees get first dibs on enrollment, the child care center is also open to kids of other staffers at PIT’s 6,000-person campus, including concessionaires, cleaners and construction workers.

 Trudi Shertzer, Airport Operations and Duty Manager at Pittsburgh International Airport, works in the operations center at the airport on July 25, 2023 in Moon Township, Pa.  (Justin Merriman for NBC News)
Trudi Shertzer, Airport Operations and Duty Manager at Pittsburgh International Airport, works in the operations center at the airport on July 25, 2023 in Moon Township, Pa. (Justin Merriman for NBC News)

The Pittsburgh facility comes as the airline industry continues its hiring push to meet resurgent travel demand in a still-tight labor market. At least three other U.S. airports are devising new child care plans of their own, joining the growing ranks of employers trying to expand access to a service that remains a costly barrier for many caregivers in their prime working years.

Shertzer said a babysitter has been looking after Hunter while she and her husband are at work, and enrolling him in the on-site center will offer “significant savings” to the family’s bottom line.

Allegheny County Airport Authority, with operates PIT, has set the facility’s tuition at about 10% below area market rates and made sure it qualifies for state subsidies, CEO Christina Cassotis said. The hope is that employees in lower-paying, hard-to-fill jobs like those at the airport’s food, beverage or retail shops will also be able to enroll their children.

“We are trying to build in ‘sticky’ and foundational benefits so that people feel like we’re investing in them as people,” she said, “as opposed to just someone needed to fill a job.”

The center, operated by the national day care company La Petite Academy, will have its own entrance in a surplus part of a terminal once used by US Airways. Hours will initially be weekdays from 6:30 a.m. to 6:30 p.m., but Cassotis eventually wants it operating 24/7 to accommodate later shifts.

 Christina Cassotis, CEO of Allegheny County Airport Authority, sits in LaPetie Academy, a new on-site child care center for airport and airline employees at Pittsburgh International Airport on July 25, 2023 in Moon Township, Pa.  (Justin Merriman for NBC News)
Christina Cassotis, CEO of Allegheny County Airport Authority, sits in LaPetie Academy, a new on-site child care center for airport and airline employees at Pittsburgh International Airport on July 25, 2023 in Moon Township, Pa. (Justin Merriman for NBC News)

“Child care has always been a challenge for working parents,” said Annie Russo, chief political and congressional strategy officer for Airports Council International-North America. But she said airports present an added challenge because many are far from urban centers and services.

“Having child care centers on or near airport property could solve that logistical problem for working parents and help airports recruit and retain employees, especially women,” she said.