Yahoo Finance

HONG KONG, March 27, 2025 (GLOBE NEWSWIRE) -- In the financial sector, customer demands are becoming increasingly diverse and complex. Whether it's loan inquiries, financial advice, or after-sales service, customers expect instant and accurate answers. A leading financial services provider, referred to as Company F, was facing unique challenges and chose to collaborate with GPTBots.ai to tackle these business difficulties with an AI-powered customer service solution.

1. Challenges in Financial Customer Service

Company F was grappling with the following issues:

• High Training Costs: The diverse content of loan and financial services made training difficult and slow to show results.

• Multilingual Communication Barriers: Customers used multiple languages, including Indonesian and English, often mixed with slang and abbreviations, causing communication difficulties.

• WhatsApp Management Difficulties: A large number of users inquired through WhatsApp, making timely responses and management challenging.

• Low Customer Service Efficiency: High consultation volumes and a limited customer service team led to long response times and reduced customer satisfaction.

2. GPTBots AI-Powered Customer Service Solution

To address these challenges, Company F opted for an innovative solution: the GPTBots AI customer service system.

Multilingual Support

• Multilingual Conversations: Supports Indonesian and English, automatically switching the response language based on the customer's query.

• Slang and Abbreviation Recognition: Capable of understanding and correctly responding to non-standard language and abbreviations.

Knowledge Base Integration

• Knowledge Base Upload: Rich knowledge bases are uploaded to ensure the AI can answer basic customer questions.

• Real-Time Updates: The knowledge base is updated in real-time to ensure the accuracy and timeliness of responses.

Seamless Handover to Human Agents

• Complex Issue Detection: Automatically identifies complex or unresolved issues.

• Seamless Handover: When the AI cannot meet customer expectations, the conversation is automatically transferred to a human agent.

• Context Preservation: Ensures human agents can take over the conversation seamlessly without needing to repeat questions.

WhatsApp Integration

• WhatsApp Platform Integration: Interacts with customers directly on WhatsApp.

• Multiple Message Types: Supports text messages, template messages, and service cards.

• Instant Interaction: Provides instant customer support through a familiar platform.

Click to watch the full video: AI Customer Service via WhatsApp