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Leading Platform in Reputation Experience Management Awards 2025 Winners for Going Above and Beyond on Delivering Brand Promises
WESTPORT, Conn., March 5, 2025 /PRNewswire/ -- Maplewood Senior Living, known for its upscale senior living residences, is proud to announce that all of its communities, fifteen on the East Coast and in the Midwest, and their flagship Inspῑr location, Inspῑr Carnegie Hill, located on the Upper East side of Manhattan, NY, have been awarded the 2025 top honors from Reputation.com, the leading platform in reputation experience management.
"At Maplewood Senior Living, our unwavering commitment to resident-centered care has consistently translated into exceptional satisfaction scores from both residents and their families. The Reputation Awards reflect what matters most to us – the voices of those we serve every day," stated Morgan Iorio, Corporate Director of Business and Reputation. "Achieving scores of 800+ and even 900+ across all our communities demonstrates that our approach of personalizing experiences, fostering meaningful connections, and delivering innovative wellness programs truly resonates with families. These recognition metrics aren't just numbers – they represent thousands of positive interactions and testimonials from residents and families who have entrusted us with their care journey."
Winners on the 2025 list have proven that they put customer experience at the very core of their strategy and are driven by the voice of the customer to succeed. Reputation award winners consistently collect, understand, and apply consumer feedback so that they can make data-driven decisions to deliver the best possible experiences and establish a best-in-class reputation.
Maplewood Senior Living's 2025 Reputation Award Highlights:
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900+ Awarded to Five Maplewood communities:
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800+ Award
Since the inception of the Award in 2021, Reputation.com identifies winners through a meticulous analysis of location scores, honoring those with a Reputation Score of 800 (on a scale of 0-1000) or higher – and for the first time this year, 900 or higher. These scores signify that the company is dedicated to exceptional customer service satisfaction and brand trust.
The Reputation Score evaluates various factors, including review sentiment, volume, response rate, social engagement, and search impressions. Attaining a score of 800 or above signifies the company's outstanding commitment to managing online customer feedback and delivering on superior customer experience.
Links to Award lists: https://reputation.com/800-award-winners/2025-us-healthcare-locations-800-award-winners/