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How the Internet Made In-Store Shopping Miserable
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E-commerce didn’t kill bricks-and-mortar stores, but it made them worse. Physical stores today are understaffed and full of inconveniences such as locked shelves and self–checkout lines. “We called it SOS—Save Our Sale,” said Jerry Storch, a former chief executive of Toys “R” Us and Saks Fifth Avenue parent HBC.
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