Kohl’s Shoppers Want Its New CEO to Undo What the Last One Did

Kohl’s Shoppers Want Its New CEO to Undo What the Last One Did·The Wall Street Journal

Kohl’s shoppers have a message for incoming Chief Executive Ashley Buchanan : Bring back the old Kohl’s. To chase younger shoppers and reduce inventory, the department-store chain in recent years scaled back fine jewelry, petite clothing sizes and popular private-label brands to make way for Sephora cosmetics and Babies “R” Us shops inside its stores. The moves upset some longtime customers and sent Kohl’s sales into a nosedive that wiped out more than half a billion dollars in revenue over two years.

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